Returns & Exchanges
At City Home, we want you to love your space, which is why we offer a 30-day return window for most furniture and decor items to ensure your complete satisfaction. If a piece doesn't perfectly fit your aesthetic, our streamlined process makes returns and exchanges simple and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Item
Carefully repackage your items in their original boxes with all protective padding to prevent damage during transit.
Schedule a Pickup or Drop-off
Print your prepaid shipping label and take the package to a designated carrier location, or schedule a white-glove pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing